Part IV: Using the Results

Understanding the Results

Step by Step Interpretation Sequence

After the report has been generated by selecting the appropriate Norm group, the sensitive work of interpretation begins. Both the Coach and Client reports have been designed to intuitively follow the recommended interpretation sequence. That being said, merely issuing a report to the respondent without some degree of feedback verges on being unethical and allows the client to reach their own conclusions about their results. When providing extensive and individualized feedback is impractical (e.g., in hiring and screening situations), informed consent and debriefing procedures should still be adhered to. Should the case arise where a respondent requests their results and feedback; these must be made available to them in a safe fashion.

The Report

The EQ-i 2.0 reports have been designed with the interpretation process in mind, so that all the information you need is in the right place in and in the right sequence for debriefing results. As well, because of the flexibility in customizing reports, you can create a report that works for you and your client.

Table 8.2. outlines the unique features of the Workplace Report and how you can leverage these features when working with your client. Not only do the features provide you with a wealth of information and questions you can ask, but they also save you the time and effort coming up with questions and templates yourself.

Table 8.3 outlines additional features in the EQ 360 2.0 report.

Table 8.2. Features of the EQ-i 2.0 Workplace Report: Leveraging Report Features

Feature	Where to find it	What it means	How it helps a Coach	Customization
Response Style Explained	Coach’s Report	This page gives you a snapshot of all the validity indicators that explain how your client responded to the items in the assessment.	You can clearly see if there are possible validity concerns with the way your client responded to the items on the EQ-i 2.0. There are recommended questions for delving into your client’s approach to taking the EQ-i 2.0.	Cannot turn this feature off
Balancing EI	Client’s Report – one comparison between subscales at the bottom of each subscale page Coach’s Report – three comparisons for each subscale	Each subscale is compared to related subscales to show where there may be balance or imbalance in a client’s EI profile.	The comparison provides you with a narrative for feedback, which means you have a script you can follow when speaking to the importance of balance within EI subscales.	Can turn this feature off in either report
Follow Up Questions	Coach’s Report	Every subscale lists 5-6 questions that you can ask to further understand your client’s perspective on subscale scores.	Several thought-provoking questions are provided that you can ask your client when you are discussing a particular subscale.	Can turn this feature off
Action Plan	Client’s Report Coach’s Report	Because of the developmental nature of the EQ-i 2.0, most clients will naturally move from understanding their results to creating a plan for further development. This is a template to help your client outline the steps required to achieve his or her development goals.	You do not need to create your own action plan. If you are only providing feedback for a client and not continuing to work with them on an ongoing basis, this is a value-added piece that leaves the client well prepared to develop EI in a self-directed manner.	Can turn this feature off in either report
Development Commitment	Client’s Report Coach’s Report	This template allows you to reinforce the importance of development by asking the client to formally commit to their plan.	It ensures you have buy in from the client.	Can turn this feature off in either report
Coach’s Guide to an EQ-i 2.0 Debrief Session	Coach’s Report	This is a step-by-step walkthrough of what a feedback session could look like.	For new coaches or new EQ-i 2.0 practitioners, it provides a clear process to follow, to ensure you cover everything in the feedback session, and also saves you time when preparing for your session.	Can turn this feature off

Table 8.3. Additional Features of the EQ 360 2.0 Report: Leveraging Report Features

Feature	Where to find it	What it means	How it helps a Coach	Customization
Rater Response Style Explained	Coach’s Report	This page gives you a snapshot of the validity indicators for each rater group. Please note: validity concerns are not raised at the rater level, this information is provided so you can be better acquainted with your client’s raters and their response patterns.	You can determine whether raters responded in an overly positive or negative manner, omitted items, or responsed inconsistently, and how they used the 5 –point response scale.	Cannot turn this feature off
Profile Gap Analysis	Client’s Report Coach’s Report	Each subscale is plotted on a grid based on the client’s self score and the average amount of agreement between this self score and the raters’ scores.	This plot provides a visual of agreement and disagreement in your client’s EI profile. It is a good starting place to have a general discussion on patterns, agreement, and disagreement, before moving on to more complex results.	Cannot turn this feature off
How You and Your Raters Responded: Summary Graph	Client’s Report Coach’s Report	Each rater group score is shown for all subscales on this one page. The length of the lines represents the range of scores your client received on each subscale.	You have everything you need on one page. You can examine patterns in the spread of scores, or the degree to which scores cluster. Or choose one rater symbol and look down the graph for trends in how that rater group responded relative to your client’s self score.	Cannot turn this feature off

The following seven steps are recommended for interpreting the EQ-i 2.0 results.