Part IV: Using the Results

Coaching Fundamentals

Group Coaching

If you are working with an organization looking to increase the emotional intelligence of teams rather than one-on-one, there are different ways to evaluate success on an organizational level:

• Link development plans to competencies: ensure that whatever competency model they use is clearly linked to the emotional intelligence skills they need to develop.
• Link development plans to clear measures: perhaps the group is looking to increase employee engagement and they measure this through a series of questions on the annual employee survey. Once you know which pieces of the survey are linked to the EQ-i 2.0, you can focus the clients on increasing their skills in those particular areas.
• Compare the pre-intervention survey results with the post-intervention results to see whether there was an increase in scores.
• Examples of hard data that can be used to measure the effectiveness of an intervention include absenteeism, sick time, turnover, promotions, and hiring effectiveness.