Part IV: Using the Results

Coaching Fundamentals

Competency Models

Competency models are used in many organizations. They typically consist of a combination of hard skills (e.g., business acumen, degrees) and soft skills (e.g., communication skills, interpersonal relationship skills). When you engage with an organization to build the emotional intelligence of their workforce, looking at their competency model is a good way to get a sense of which emotional intelligence subscales are most important to their organization. It makes it easier to speak in language familiar to them. If they use the term change management, you can connect it to the EQ-i 2.0 Flexibility subscale. If they refer to confidence, you can connect that to Self-Regard. Good communication skills could be connected to Interpersonal Relationships or Empathy.

Here are some typical competencies and how the EQ-i 2.0 connects with each of them:

Communication skills

• Empathy
• Interpersonal Relationships

Confidence

• Self-Regard
• Assertiveness

Life long learner
Focus on continuous learning/improvement

• Self-Actualization
• Problem Solving

Self-Awareness

• Emotional Self-Awareness

Adaptable/Change agent

• Flexibility

Problem-solver/decisive

• Problem-Solving
• Independence

Interpersonal skills

• Interpersonal Relationships
• Empathy
• Social Responsibility

Team-focused

• Social Responsibility
• Interpersonal Relationships

Ability to deal with multiple demands/work well under pressure

• Stress Tolerance
• Optimism

Customer service focused

• Empathy
• Interpersonal Relationships

Coaching Resources

For more coaching resources please visit the resource center at http://ei.mhs.com.